Problem Solving: Beyond Symptoms to Root Causes: Naming and Framing, Part One
Research reveals that eighty-plus-percent of mission-critical problems have underlying adaptive (people/change-related) root causes. When we are overly focused on a problem's technical dimensions, we can completely miss the underlying root cause. If nothing changes within the people impacted by the issue, we are too often only addressing the problem's technical symptoms. Underlying, serious misalignments continue to undermine us.

Participants learn how to step back and note when misalignments are in play

Once a misalignment is noted participants learn how to name and frame the problem on the Action Wheel